Refund and Return Policy for apkimandi.com

At apkimandi.com, we are committed to providing you with the freshest produce. However, we understand that sometimes issues may arise during the delivery process. Please read our Refund and Return Policy carefully to understand how we handle such situations.

Refund Policy

We offer refunds only in cases where the products you received are damaged, rotten, or do not meet your expectations due to a fault on our part. If you receive any damaged or substandard products, you can initiate a refund under the following conditions:

  • Eligibility for Refund:

    • The products must be damaged, rotten, or otherwise not in a usable condition when you receive them.
    • A refund request must be made within 24 hours of receiving your order.
    • You are required to provide photographic evidence of the damaged or rotten goods to process the refund.

  • Refund Process:

    • Once we receive your refund request with the necessary proof (photographs), we will evaluate the situation.
    • If your refund is approved, we will process the refund to the original payment method used at the time of purchase.
    • Please note that it may take up to 5-7 business days for the refund to reflect in your account, depending on your payment provider.

  • Non-Refundable Items:
    Due to the perishable nature of our products, refunds are only applicable for damaged or rotten goods. We do not accept refunds for:

    • Change of mind.
    • Wrong address entered by the customer.
    • Products that have been consumed or tampered with.

Return Policy

We accept returns only for damaged or rotten goods. If you receive any products that are spoiled or in poor condition, you may return them under the following conditions:

  • Eligibility for Return:

    • The products must be damaged, rotten, or otherwise unusable when received.
    • A return request must be made within 24 hours of receiving your order.
    • You are required to provide photographic evidence of the damaged or rotten products for the return to be approved.

  • Return Process:

    • If your return request is approved, we will arrange for the return of the damaged goods.
    • Once the items are returned to us and inspected, we will issue a refund or replacement based on your preference.

How to Request a Refund or Return

  1. Contact Us:
    To initiate a return or refund, please contact our customer service team at [insert contact info] or email us at [insert email address] within 24 hours of receiving your order. Be sure to include your order number, a description of the issue, and clear photos of the damaged or rotten items.

  2. Evaluation:
    Our team will review your request and, if eligible, provide instructions for returning the product or processing the refund.

  3. Refund/Replacement Processing:
    If your refund is approved, we will issue the refund to your original payment method. If you requested a replacement, we will arrange for the delivery of fresh items as quickly as possible.

Important Notes:

  • Timely Action: Please inspect your order upon delivery. Any claims for damage or quality issues must be made within 24 hours of delivery.
  • Customer Responsibility: We are not responsible for issues that arise after the products are consumed or improperly stored.
  • Non-Refundable Charges: Delivery charges are non-refundable.

Contact Us

If you have any questions about our refund or return process, please don’t hesitate to reach out to us at: